How Does Shipping and Delivery Work?

Once an order is placed, our team carefully prepares, packs, and ships your order to you. You will then receive a shipping confirmation email from us along with a tracking number, allowing you to follow every step of the journey.

How Long Does It Take to Receive My Order?

Most of our orders are processed within 2-3 days and take between 5 to 12 work days to be delivered to your doorstep, depending on your location.

Can I Machine Wash Your Clothes?

We recommend hand washing all our products. If you choose to machine wash, make sure to use cold water and a mild detergent to prevent shrinking or damage to the premium fabrics.

We also recommend air drying only to maintain the fabric’s integrity.

Do You Offer Free Shipping?

Yes, we offer free shipping worldwide.

Can I Get a Replacement If the Product Is Defective or Damaged?

Yes, simply contact us at info@aureavestis.com, and we will replace it free of charge.

What If I Order the Wrong Size?

No problem! You can contact us at info@aureavestis.com, and we will assist you with the exchange process.

Can I Cancel or Modify My Order?

If you need to cancel or change your order, please email us immediately with the subject line CANCEL or CHANGE. While we cannot guarantee that we will be able to modify or cancel your order—especially if it has already been shipped—our team will do its best to accommodate your request.

Can I Get a Refund?

If your product has not arrived within 30 days after the estimated delivery time, or if it arrives damaged or defective, you are entitled to a full refund. For more details, please refer to our Refund & Return Policy page.

How Can I Contact You?

Our email contact is: info@aureavestis.com.